What happens after you say yes

Order Handling

We have outfitted athletes from juniors to adults, and from local teams to professional tournaments, with deep experience in custom uniform design, sublimation and production. This page explains exactly how a VS Wear order is handled from first enquiry to the boxes landing at your door.

No guesswork, no chasing. You get one dedicated representative, unlimited mock-up revisions through to design approval, and a guaranteed 3 to 4 week turnaround once that approval is in.

Kingaroy Soccer Club players wearing their completed custom VS Wear uniforms

3-4 wks

Guaranteed turnaround from design approval

1 rep

One dedicated contact for your whole order

100%

Remake guarantee against approved artwork

The sequence

How a VS Wear order runs, step by step

Six stages, in the same order every time. The only stage with a variable length is design approval, because that one is in your hands and we never rush a committee into signing off a kit they are not happy with.

  1. Enquiry. You tell us the sport, a rough quantity and your colours. A quote comes back with pricing on the exact garment list you asked for, not a starting-from figure.
  2. Design. Once your order is placed, our design team produces professional mock-ups at no charge. Send a logo, a Pantone reference and any sponsor artwork and we do the rest.
  3. Revisions. Once you have placed the order, mock-up revisions are unlimited and continue all the way through to design approval. Committees change their minds, and that is fine.
  4. Approval. You sign off the final artwork. That signature starts the 3 to 4 week production clock, and it becomes the reference every later stage is checked against.
  5. Production. Your kit goes through printing, cutting, sewing, checking and finishing. Your representative keeps you posted on where it is up to.
  6. Delivery. Finished garments are packed and shipped Australia-wide, including regional and rural addresses.
Custom club playing socks produced by VS Wear as part of a complete uniform order

Want to see the production stages in detail? The twelve-step manufacturing process page walks through each one with photos. When you are ready to begin, request your free quote and stage one starts the same day.

Why customers come back

Focus on customer experience

Our values are hard work, patience, persistence and a genuine commitment to customer satisfaction. In practice that means somebody answers the phone, somebody owns your order, and nobody hands you off between departments.

Uniform orders go wrong in predictable ways. A size set arrives late, a sponsor logo changes at the last minute, or a treasurer needs the invoice split across two seasons. None of those are unusual to us, and none of them need to become your problem.

You deal with one representative for the whole order. That person knows your club name, your colours and your deadline without you having to re-explain it every time you call. We put our best foot forward so you can kick some serious goals in VS Wear custom uniforms.

Custom PCYC Shoalhaven polo shirts produced by VS Wear
Quality

Professional level quality

Over the years we have fine-tuned our custom production process. Our design team works with people who know the sports industry, so each seam is placed with athlete performance in mind rather than copied from a template.

Fabrics are chosen for durability and comfort across a full season, not for how they photograph on day one. A junior soccer kit gets washed twice a week for six months. A cricket shirt has to survive a January carnival. A club hoodie is worn to training, to school and to the shops. Those are different jobs and they take different fabric choices.

Every finished garment is checked against the artwork you approved. If what arrives does not match the approved artwork or the approved production files, our 100% remake guarantee covers it. That guarantee is why the approval stage matters so much, and why we would rather spend an extra day on a mock-up than a month on a remake.

Custom VS Wear cricket club polo shirt with embroidered club logo

Judge it on finished work rather than promises. The VS Wear gallery holds over 1,000 real photos of custom uniforms we have produced, including customers wearing them on the field. Seen something you like? Ask us to quote something similar for your club.

Timing

Reliable and fast delivery

Custom uniform orders in this industry can take up to 12 weeks to process. At VS Wear the guaranteed turnaround is 3 to 4 weeks from design approval, and your representative keeps you up to date at each stage rather than leaving you to chase it.

The most useful thing to understand about timing is where the clock starts. Ours starts at design approval, not at enquiry, which is why we push to get mock-ups in front of your committee early once the order is in. If you have a season start date, work backwards from it and give yourself a fortnight for design sign-off on top of the production window.

Delivery is Australia-wide. Regional and rural clubs are a large part of what we do, and country addresses are handled the same way as metropolitan ones. If your season runs to a fixed first-round date, tell us that date up front and we will build the schedule around it.

Custom jacket, pants and polo set produced by VS Wear for Kanwal FC

Working to a tight deadline? Call 1800 845 056 and we will tell you honestly whether the date is achievable before you commit.

Design

Unique, one of a kind custom designs

Our custom-made uniforms are as different as the teams who wear them. Our designers work closely with you to understand what you are actually after, then translate your team's style into apparel that stands out rather than blending into every other side in the competition.

Professional design is included free with your order. You are not buying a template with your logo dropped in the corner, and there is no design fee or setup charge at any point. Send us a logo file, your colours, any sponsor artwork and a note about what you like, and once your order is placed the first mock-ups come back for your committee to look at.

After you place the order, revisions stay unlimited right through to design approval. Move a sponsor, change a collar, try the away kit in the reverse colourway: none of it costs extra. Give us a Pantone code from the VS Wear Pantone guide and the colour you approve is the colour that gets produced.

Custom basketball uniform sets with club logo and player numbers produced by VS Wear

Request your free quote and see exactly what your kit costs before you decide anything.

The practical detail

Sizing, quantities and reorders

Three things trip up more uniform orders than anything else: getting sizes wrong, misjudging the minimum, and having no plan for the player who joins in round six. Here is how we handle all three.

Sizing

Collect sizes before you approve the design, not after. We can advise on how to run a club try-on and how to allow for junior growth over a season.

Minimum order

Twenty units on most garments, and ten on volleyball. The minimum applies per garment type, so jerseys and shorts are counted separately.

Reorders

We keep your approved production files. A mid-season top-up is matched to the original order rather than redesigned, so the new kit sits alongside the old one.

Pricing

Factory-direct pricing means 30 to 40% savings on premium quality against typical retail uniform suppliers, with the saving passed through rather than absorbed.

Common questions

Order handling FAQs

How long will my order take?

Three to four weeks, guaranteed, from the moment you approve the design. Allow additional time before that for mock-ups and committee sign-off, which is the stage you control.

Who do I deal with once I have ordered?

One dedicated VS Wear representative handles your order from start to finish and keeps you updated on its status, so you are never re-explaining your job to a new person.

What is the minimum order?

Twenty units on most garments, with volleyball the exception at ten units. The minimum is per garment type rather than per design.

Do I pay for the design or the mock-ups?

No. Professional design is a free service, and after you place the order you get unlimited mock-up revisions right through to design approval.

What if the finished uniforms are not right?

Our 100% remake guarantee covers finished garments that do not match the approved artwork or the approved production files. Contact your representative and we will sort it out.

How do I make sure the colours are correct?

Supply a Pantone reference rather than a description or a screenshot. The Pantone guide on this site lets your committee agree on a code before anything is produced.

Can I add extra garments after the order is placed?

Talk to your representative as early as possible. Additions made before production starts are straightforward, and anything after that is handled as a reorder against your saved production files.

How do I collect sizes from my team?

Run a club try-on before you approve the design so the numbers are locked in early. Our team can talk you through how to structure it and how much to allow for junior growth.

Do you deliver to regional and rural addresses?

Yes. We ship Australia-wide and a large share of our clubs are well outside the capital cities. Country delivery is handled exactly the same way as a metropolitan one.

When can I reach someone?

Our team is available Monday to Saturday, 8:00am to 6:00pm on 1800 845 056, or by email at hello@vswear.com.au any time.

Something specific to your club that is not covered here? Email hello@vswear.com.au and we will answer it properly.

Ready to start

Get your order moving today

Tell us the sport, a rough quantity and your colours. Your pricing comes back, the design work is free once you go ahead, and from the moment you approve that design the 3 to 4 week clock starts.

  • Free professional design service with your order, and no setup charge
  • Unlimited mock-up revisions after you order, through to design approval
  • Guaranteed 3 to 4 week turnaround from design approval
  • One dedicated representative on your order from start to finish
  • 100% remake guarantee where finished garments do not match the approved artwork
  • Factory-direct pricing, 30 to 40% savings on premium quality
  • Minimum order of 20 units, or 10 units on volleyball
  • Australian owned and operated, shipping Australia-wide
  • Phone support Monday to Saturday, 8:00am to 6:00pm

New to custom uniforms? Start with the VS Wear clothing guides and resources, or read the ultimate custom team uniforms guide before you brief your committee.

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